Computers in the Workplace

I work at T-mobile. Previously, I was with Sprint and switched over when T-mobile bought out Sprint. The change of technology was significant, just from switching from Sprint to T-mobile. With Sprint, we were using desktop computers, with registers underneath, and older card readers, that did not have Apple Pay, Samsung Pay, or the tap function. When we moved over to T-mobile after the merger, the desktop computers were gone for the most part. T-mobile only kept one to access Sprint accounts, but all T-mobile sales are done on an iPad with a portable, handheld, card reader that accepts card, Apple Pay, Samsung Pay and the tap function. The T-mobile system is much more intuitive and being that its an iPad, everything we need can be found in the apps. It was important for the Sprint/T-mobile reps to learn the T-mobile system quickly, because it was completely different than Sprint. The company wanted to catch these new reps up to the level of the existing T-mobile reps. Being that we’re dealing with people’s phone accounts that has a lot of sensitive information and a mistake could cost them money, literally, it’s important to know the system thoroughly. The less mistakes you make, the better it looks on you and the company. Even the in-store layouts are more appealing. With Sprint, we used these keys that we manually inserted into locks to get accessories. Now T-mobile uses a wireless key. T-mobile is always updating their system and making it even easier to place orders on your own, by doing it through the app. I can definitely see T-mobile moving completely to app based purchases in the future, where you don’t even have to leave your house. Better yet, the world may have technology where wireless service is free for everyone.